February 9, 2020
It All Happens Around the Table
It’s 6:45 on a Monday night. I am in our family kitchen checking the lasagna, …
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January 30, 2020
How to Build Business By Giving it Away
I recently read a blog post about the importance of client trust to business development…
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January 17, 2020
Small Innovations Are Still Innovations
I just finished The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm at…
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January 8, 2020
Must Read Books: Law Firm Client Service
I have been doing a lot of reading lately on the need for law firms…
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December 27, 2019
Shipt’s Growing Presence on the Birmingham Skyline
A couple months ago, I had the opportunity to do a quick tour of Shipt's…
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November 22, 2019
The Thanksgiving Post Prompted By a Car Accident
Yesterday, on the way from work to a holiday event, I got in a car…
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November 9, 2019
Three Ways to Put Your Legal Assistant on the Front Lines of Client Service
A few years ago, law firm Paul Hastings re-titled their administrative assistants to “client service…
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September 26, 2019
Evereve: The Office Side of a Retail Brand
What does the headquarters of a hip and growing women’s wear retailer look like? Not…
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September 18, 2019
Basements Done Right
It is said that you cannot put lipstick on a pig, but OTJ Architects proves…
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September 5, 2019
Fish & Richardson’s Shared Services Hub: A Case Study on How to Successfully Consolidate Operations
Can a law firm with 14 offices around the United States and Europe consolidate all…
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