Advisor | Writer | Researcher
Unfiltered Strategy for Office Real Estate and Client Service
— Anita J. Turner
Latest insights
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It All Happens Around the Table
It’s 6:45 on a Monday night. I am in our family kitchen checking the lasagna, frantically tossing salads and slicing garlic bread. The table in our…
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How to Build Business By Giving it Away
I recently read a blog post about the importance of client trust to business development and it really resonated with me. Written by Tara Weintritt at…
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Small Innovations Are Still Innovations
I just finished The Art of Innovation: Lessons in Creativity from IDEO, America’s Leading Design Firm at the recommendation of Dave Gray. (See more of his recommendations here. You…
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Must Read Books: Law Firm Client Service
I have been doing a lot of reading lately on the need for law firms to refocus their strategy on the client. This refocus includes everything…
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Shipt’s Growing Presence on the Birmingham Skyline
A couple months ago, I had the opportunity to do a quick tour of Shipt’s Birmingham headquarters with its new CEO, Kelly Caruso, and her team.…
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The Thanksgiving Post Prompted By a Car Accident
Yesterday, on the way from work to a holiday event, I got in a car accident. Everyone involved was unhurt and my car suffered blessedly minimal…
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Three Ways to Put Your Legal Assistant on the Front Lines of Client Service
A few years ago, law firm Paul Hastings re-titled their administrative assistants to “client service assistants.” Why? To emphasize that the job of all Paul Hastings…
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Evereve: The Office Side of a Retail Brand
What does the headquarters of a hip and growing women’s wear retailer look like? Not surprisingly, it looks pretty inviting. And from me, a self-professed lover…
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Basements Done Right
It is said that you cannot put lipstick on a pig, but OTJ Architects proves that you can transform a below grade common area into valuable…
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Fish & Richardson’s Shared Services Hub: A Case Study on How to Successfully Consolidate Operations
Can a law firm with 14 offices around the United States and Europe consolidate all of its shared services operations to one location, and in the…
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Does Remote Work Really Work?
Living in a southeastern city without a well-developed mass transit option, I bear witness to increasing commute times and the pressure they exert on employee and…
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What Lawyers Can Learn from Brad Anderson
The Set Up Earlier this year, I represented a tenant negotiating a smallish lease in a suburban Birmingham building. The landlord’s brokers and I thoroughly negotiated…